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public relations executive

China Communications Construction (ECRL) Sdn. Bhd.Klang, Selangor, Malaysia

1 day ago

Job description

Handling Public Complaints :

Ensure timely, professional, and empathetic resolution of public complaints by thoroughly addressing concerns and providing clear, actionable responses.
Follow up with complainants to confirm that their issues have been fully resolved and that their expectations have been met, ensuring ongoing satisfaction and trust.

Stakeholder Relationship Maintenance :

Build and nurture strong, long-term relationships with key stakeholders, including clients, media representatives, government agencies, and local communities.

Proactively monitor public perception and engage with relevant teams to address emerging issues that may impact stakeholder trust or the company's reputation.

Public Complaints-Related Documentation :

Manage complaint documentation with precision, ensuring compliance with all legal and regulatory standards, while maintaining confidentiality and transparency.

Organize and store all relevant records, ensuring accurate reporting and accountability in complaint handling and resolution processes.

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Executive • Klang, Selangor, Malaysia