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Mandarin Customer Support (Banking Industry)

Agensi Pekerjaan JobScoper Sdn BhdPetaling Jaya, Selangor, Malaysia

11 days ago

Job description

Requirements

Education Background : Bachelor's Degree, Diploma Graduate.
Must have minimum 6 month call center experience.
Must fluent in English & Mandarin (Able to speak, write and read).
Computer literacy.
Must willing relocate in Petaling Jaya Area.
Willing work in Rotational Shift.

Responsibilities

Customer Support & Service : Provide personalized service to high-value clients and assist with their banking needs via inbound call, email and live chat. Address and resolve escalated customer inquiries and complaints promptly.

Operational Excellence : Monitor service metrics, identify process gaps, and suggest improvements. Ensure all documentation and account setup procedures adhere to banking regulations and internal policies.

Compliance & Risk Management : Stay updated on banking regulations, policies, and procedures.

Benefits

Provided training.

Near to Public Transportation.

Provided language allowance.

5 working days.

EPF & SOSCO.

Medical leave & Annual leave

Additional Benefits

Training Provided

EPF / SOCSO / PCB

Annual Leave

Allowance Provided

Skills

Fluent in Mandarin Customer Service Problem Solving Communication Skills Banking Industry Knowledge

Important Information

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Customer Mandarin • Petaling Jaya, Selangor, Malaysia