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VP2, Head of Channel Ops-Retail Ops

United Overseas BankKuala Lumpur, Malaysia

8 days ago

Job description

Responsibilities

The role is responsible for planning and managing resources effectively to meet daily operations requirements, monitoring of operations performance to ensure the team meeting SLA at all times and maintaining a high standard of operations control andpliance within the division. He / She will lead and manage the Channel Operations Centre team and related stakeholders, including counterparts in Singapore.

Lead the COC team
Lead and responsible for day-to-day operations to ensure SLAs and all deliverables are met
Streamline processes to reduce operating cost and turnaround time withoutpromising quality and risk.
Conduct internal reviews / tests to ensurepliance
Assist with data analysis, report findings, rmend corrective actions and preventive actions for review.
Proactively manage and resolve customers' and business units' feedback and queries promptly
Drive operations related projects & process improvements
Lead and coach staff to a high standard of performance, productivity and service quality
Ensure that the Bank's policies, guidelines, operations control andpliance requirements are strictly adhered to;
Ensure that operation procedures are kept up to-date;
Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality

Job Requirements

Bachelor's degree

At least 10 years of retail banking operations, especially in Account Maintenance (account opening and customer / account maintenance), Financial Payment, Customer Claims from Self-Service Machines and Cheque Processing

At least 10 years of team management experience with a minimum size of 20

Able to multi-task and cope with change and diversity in a fast-paced environment

Experience in change management projects, including successful RPA and automation implementations.

Strong organizational and management skills with strong leadership qualities

Strong analytical and problem-solving skills

Strong interpersonal andmunication skills with excellent verbal / writtenmunication and interpersonal skills

Ability to think objectively and 'think outside the box' when analyzing issues

Ability to work under pressure

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or amodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

eFC_Slot Job ID 1059132566

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Head Channel Ops Ops • Kuala Lumpur, Malaysia