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VP2, Head of Channel Ops-Retail Ops

VP2, Head of Channel Ops-Retail Ops

United Overseas BankKuala Lumpur, Malaysia
8 days ago
Job description

Responsibilities

The role is responsible for planning and managing resources effectively to meet daily operations requirements, monitoring of operations performance to ensure the team meeting SLA at all times and maintaining a high standard of operations control andpliance within the division. He / She will lead and manage the Channel Operations Centre team and related stakeholders, including counterparts in Singapore.

  • Lead the COC team
  • Lead and responsible for day-to-day operations to ensure SLAs and all deliverables are met
  • Streamline processes to reduce operating cost and turnaround time withoutpromising quality and risk.
  • Conduct internal reviews / tests to ensurepliance
  • Assist with data analysis, report findings, rmend corrective actions and preventive actions for review.
  • Proactively manage and resolve customers' and business units' feedback and queries promptly
  • Drive operations related projects & process improvements
  • Lead and coach staff to a high standard of performance, productivity and service quality
  • Ensure that the Bank's policies, guidelines, operations control andpliance requirements are strictly adhered to;
  • Ensure that operation procedures are kept up to-date;
  • Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality

Job Requirements

  • Bachelor's degree
  • At least 10 years of retail banking operations, especially in Account Maintenance (account opening and customer / account maintenance), Financial Payment, Customer Claims from Self-Service Machines and Cheque Processing
  • At least 10 years of team management experience with a minimum size of 20
  • Able to multi-task and cope with change and diversity in a fast-paced environment
  • Experience in change management projects, including successful RPA and automation implementations.
  • Strong organizational and management skills with strong leadership qualities
  • Strong analytical and problem-solving skills
  • Strong interpersonal andmunication skills with excellent verbal / writtenmunication and interpersonal skills
  • Ability to think objectively and 'think outside the box' when analyzing issues
  • Ability to work under pressure
  • Be a part of UOB Family

    UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or amodations to be made for the recruitment process, please inform us when you submit your online application.

    Apply now and make a difference.

    eFC_Slot Job ID 1059132566

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    Head Channel Ops Ops • Kuala Lumpur, Malaysia