Technical Service Engineer (IoT System)

Job Roles :

• Responsible for installing new sensors / devices and testing them to ensure they work correctly.
• Perform testing on IoT device features and detect any problems and anomalies.
• Perform troubleshooting on the device’s hardware components such as PCB circuits and its firmware / software to detect problems.
• Diagnose problems and come up with solutions to repair them. Order parts for repairs if needed.
• Perform data communication monitoring, and configuration of servers, networks, and equipment.
• Perform device maintenance and calibration procedures as well as provide customer support.
• Fill out detailed reports and keep records on the job / services performed.
• Educate the client on how to use and maintain their devices.
• Explain issues with devices / sensors / equipment and repairs to customers.
• Build and maintain good relationships with customers.
• Willing to work at multiple sites with job locations mostly at Selangor, Penang & Kedah.
• Support the Business Development team in business, sales, and marketing activities.
• Support any business activity as seen fit and necessary by the management.

Principle Accountabilities :

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