Global IT Service Operations Leader - ITSM Expert

A global commerce company is seeking a Director of Operations to lead IT Service Management efforts on a global scale. This role emphasizes unifying technology and support ecosystems, ensuring responsiveness and customer satisfaction across time zones. The ideal candidate brings 7+ years of experience, deep knowledge of ITSM frameworks, and the ability to manage distributed teams. This position is based in Kuala Lumpur, Malaysia.

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