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Customer Experience Professional

Customer Experience Professional

HoneywellKuala Lumpur, Kuala Lumpur, Malaysia
20 hours ago
Job description

Job Description

THE FUTURE IS WHAT WE MAKE IT.

Customer Experience Professional

Kuala Lumpur, Malaysia

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.

Join Us and Make an Impact.

As a Customer Experience Professional, you hold a key role in coordinating and providing support to order management customer services tasks, responsible for end-to-end order processing in SAP (order entry, administration, shipping, invoicing).

Key Responsibilities

  • Process customer orders and bookings in SAP.
  • Confirm orders with sales and customers.
  • Share proforma invoices for payment when needed.
  • Handle RMAs, shipping errors, and warranty requests.
  • Issue debit and credit notes.
  • Monitor open orders and update status / ETA.
  • Coordinate with procurement for out-of-stock items.
  • Communicate order issues and delays with customers.
  • Create and convert quotations to sales orders in SAP.
  • Ensure order accuracy and completeness in ERP.

Key Experience & Capabilities :

  • Open to fresh graduates with strong learning agility and growth potential.
  • Excellent communication skills—verbal, written, and phone etiquette.
  • Proactive, eager to learn, and a natural problem-solver.
  • Strong prioritization and analytical skills.
  • Comfortable working in fast-paced, high-pressure environments.
  • Customer-focused and results-driven mindset.
  • Familiarity with order management tools, SAP, and Salesforce (SFDC) is a plus.
  • Proficient in Microsoft Office, especially Excel.
  • Willing to work on public holidays and beyond standard hours.
  • Experience supporting Pacific region customers preferred.
  • Basic understanding of operations, inventory, and customer relationship management.
  • Advantageous to have contact center experience (inbound calls, emails, live chat).

    • Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

    For more information on how we process your information in the job application process, please refer to honeywell.com / us / en / privacy-statement . If a disability prevents you from applying for a job through our website, e-mail .

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    Customer Experience • Kuala Lumpur, Kuala Lumpur, Malaysia