Customer Service - Mandarin Speaker - RM4000 - Hybrid

Pinnacle Business ServicesAlor Setar, Kedah, Malaysia

2 days ago

Job description

Pinnacle is expanding! As a leading customer support solutions provider, we’re partnering with a premier client in the urban mobility and cycling industry — enhancing local transport by improving bike lane access and connectivity.

We’re looking for a Customer Service Executive (Mandarin Speaker) who is passionate about delivering exceptional customer experiences and thrives in a dynamic, fast‑paced environment.

What You’ll Do

Handle customer inquiries via live chat, phone, and email with professionalism and efficiency
Actively listen and resolve concerns, ensuring positive experiences
Escalate complex cases when necessary
Share product and service recommendations tailored to customer needs
Collect feedback to help improve services and processes
Support with administrative tasks as assigned

What We’re Looking For

Proficiency in Mandarin, Malay, and English

1+ year experience in customer service (or related field)

Tech‑savvy with Microsoft Office and digital platforms

Willing to work rotational shifts (including weekends / public holidays)

Possess to have own transport

Work Schedule & Location

Morning shift : 6am – 3pm (WFH)

Why Join Us?

Competitive salary : RM4,000 – RM4,800 + KPI incentives & performance bonuses

Career growth : 80% of leadership roles are promoted internally

Comprehensive benefits : Medical insurance, maternity leave, paid training & professional development

Join us in shaping the future of sustainable transport and providing top‑notch customer support along the way!

#J-18808-Ljbffr

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Customer Service Mandarin Speaker • Alor Setar, Kedah, Malaysia

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