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E-commerce Sales & Customer Service Executive (Klang)
JobCity.myKlang, Selangor, Malaysia15 days ago
Job descriptionMinimum of 1 year experience in Sales or Customer Service or E-Commerce Fresh graduates are also encouraged to apply Outgoing personality with strong interpersonal and customer relationship skills Proactive, solution-oriented, and hands-on in resolving customer issues Proficient in Microsoft Office applications Languages : English, Bahasa Malaysia, Mandarin (added advantage) Willing to work in Klang, Selangor
The organisation stands as a pioneer specializing in disposable protection wear and consumer personal care products. As the proud brand owner of two renowned brands, the company has been dedicatedly serving healthcare professionals and consumers since its establishment in 1991.
Responsibilities :
- Build strong client relationships, identifying opportunities to expand business with both existing and new clients, and leveraging customer feedback to drive product and service improvements
- Resolve customer complaints promptly with appropriate solutions and follow up to ensure resolution
- Manage end-to-end order fulfilment, including tracking, changes, cancellations, and returns
- Ensure high levels of customer satisfaction through professional service
- Support website updates, including product info, pricing, and promotions
- Achieve targets for sales, service speed, efficiency, and quality
- Reports directly to the Team Lead – E-commerce department
Requirements :
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Customer Service Executive • Klang, Selangor, Malaysia