Account Assistant II, Refund Deposit & Utilities

JOB SUMMARY

Responsible for processing Deposit / Credit Refund payments to consumers within the stipulated time frame in accordance with the Standard Operating Procedures (SOP). Provide support and assistance in all tasks related to Deposit / Credit Refund, including payment processing, filing and maintaining complete documentation and reconciliation of TAMS and CCS integration.

KEY DUTIES AND RESPONSIBILITIES

• Conduct daily monitoring of unpaid deposit / credit refund invoices and ensure that the FSD-Regions process the payments accordingly in TAMS.
• Ensure that FSD-Regions submit payment files in accordance with the SOP timeline and coordinate the payment approval process by consolidating all regional submissions and forwarding them to the Head of Sub-Unit for review.
• Acknowledge FSD-Regions of any unsuccessful transactions returned by the bank and ensure that the respective FSD-Regions take prompt action to cancel the affected transactions in the TAMS system.
• Execute the refund process for invalid or suspended accounts by verifying the supporting documents, processing payments in accordance with SOP requirements and timelines, and submitting the payment files to the Head of Sub-Unit for review.
• Carry out the cancellation of invoices in TAMS for any transactions that have been returned as unsuccessful by the bank.
• Prepare Letters of Confirmation for Unclaimed Money upon request from customers and third-party representatives acting on behalf of consumers; and manage the request through to its final submission.
• Generate the payment for the yearly Unclaimed Money submission to Jabatan Akauntan Negara Malaysia (JANM), as confirmed by the Treasury Unit.
• Perform journal entries in TAMS, if required, for refund transactions.
• Assist on daily, monthly and yearly report related to Deposit and Credit Refund.
• Respond to consumer calls and assist with enquiries from Regional Offices regarding issues related to Refund Deposits.
• Ensure proper filing of all scanned documents and payment vouchers after payments are released to consumers and closely monitor the retrieval of documents from other parties.
• Perform other duties as assigned, when required.

PERSON SPECIFICATION

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