Associate II - Marketing

Overview

Role Description : Support and enable Marketing department, providing business program marketing support including but not limited to : Driving the strategy and execution of customized and scalable global partner co-marketing programs and campaigns Developing full year co-marketing framework and managing the approval process and plan globally Program Training Escalation management Noncompliance - work with IIP finance for resolution of compliance queries Localization of content Provide marketing assistance to customers using effective communication, listening and comprehension skills Solve problems within agreed quality standards using a good understanding of customer and the client's relationship Identifies and escalates complex problems to next level of support and resolve as per agreed SLA Familiarizes self with the company partner marketing programs Help to provides solutions / suggestions to customer, following a set of SOP Provide good customer service experience to customers Work on the client's program tools and make necessary entries Understand and respect language and country nuances when talking with the customers in different countries Provide L1 support such as manage daily queries / tickets, troubleshoot basic technical issues (access permission), handle customers onboarding Client management, customer service – from US and Latin America Qualifications

Degree holder in any field. Marketing or Accounting / Finance degree holders preferred. Able to speak any of the languages - English + Spanish / French / Persian / Russian / Portuguese At least 1-2 years working experiences in Marketing / Finance and related fields. Fresh graduates and expats are welcomed. Advertisement background will be an advantage. Good reporting especially Excel or Power BI. Experience working in a multinational company environment. Speaking in decent English Positive attitude and able to drive the issue until resolved. Able to deliver training to the customer Willing to work from 11pm-8am, Monday till Friday, flexible to work in extended hours whenever required occasionally. Willing to work remotely, and commit to be onsite whenever required within Kuala Lumpur / Selangor Willing to be based in Kuala Lumpur / Selangor Skills

Escalation Management, Marketing Analysis, Excel, Power BI

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