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Chief Steward

Shangri-La GroupKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Overview

Join to apply for the Chief Steward role at Shangri-La Group .

Shangri-La Kuala Lumpur is perfectly situated in the heart of the city, offering opportunities across hospitality, F&B, real estate, technology, marketing, design, business development, finance, project management, and more. Shangri-La Group is expanding globally with developments under way throughout Asia, the Middle East and Africa.

We are inviting dynamic individuals to join one of the region\'s most exclusive city hotels. We are in search of energetic, vibrant and multi-skilled individuals who can meet evolving challenges and contribute to the hotel\'s success. We value attention to detail, a delivery-focused attitude, and a passion to delight.

Responsibilities

Lead and supervise all stewarding operations, ensuring cleanliness, sanitation, and hygiene standards across kitchens, outlets, and back-of-house areas.
Oversee the cleaning, storage, maintenance, and proper handling of operating equipment, chemicals, and waste disposal.
Implement and monitor breakage / loss controls, safety procedures, and pest control measures.
Ensure adequate supply of clean, sanitized equipment and support banquet, kitchen, and service operations.
Monitor staff grooming, scheduling, attendance, and performance standards.
Plan and conduct regular staff training on hygiene, safety, and proper handling of equipment.
Manage stewarding-related inventories, including HEOS checks, stock controls, and par levels.
Collaborate with F&B, Purchasing, Cost Control, and HR to support operations effectively.

Requirements

Diploma or Certificate in Hotel Management, Hospitality, or any related field.

Minimum 5 years of stewarding operations experience, with at least 2 years in a supervisory / managerial role.

Strong leadership, organizational, and communication skills.

Knowledge of cleaning procedures, sanitation, food safety, and HACCP standards.

Computer literate with ability to maintain reports, rosters, and inventories.

Hands-on leader with ability to motivate and train teams.

Flexible to work shifts, weekends, and public holidays.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales, Management, and Customer Service

Industries

Hospitality, Travel Arrangements, and Food and Beverage Services

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Chief Steward • Kuala Lumpur, Kuala Lumpur, Malaysia