Technical Support Engineer

Virtuozzo is a leading innovator in virtualization and cloud infrastructure solutions, empowering service providers worldwide to build and manage any cloud—private, public, or hybrid—efficiently and cost-effectively. We pioneered container-based virtualization technologies and actively contribute to foundational OSS projects such as OpenVZ, Linux kernel, Kubernetes, CRIU, KVM, OpenStack, and more.

At Virtuozzo, you’ll be joining a globally distributed support team known amongst our clients as top-tier.

Responsibilities

• Coordination, troubleshooting and solving reported customer problems in collaboration with customer technical teams and internal teams
• Performing analysis and evaluations of technical performance and reliability of products, systems, and services based on customer requests
• Adhering to defined standards and measures for quality and customer satisfaction, managing customer communication according to SLAs
• Maintenance of the internal and external knowledge base on company’s products and troubleshooting procedures

Requirements

With Virtuozzo, You Will

What We Offer

Virtuozzo is an equal opportunities employer and welcomes applications from all qualified candidates.

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