Data Center Operations Analyst

The Data Center Operations Analyst II is a member of a multi-disciplined Global Operations Center team responsible for providing 24x7x365 global monitoring and support of a wide variety of technology platforms, products, and services. The Data Center Operations Analyst II utilizes multiple monitoring tools to ensure the highest level of availability for Experian infrastructure, products and services.

Job Role / Duties

• Monitor and maintain server infrastructure across Windows, Linux, VMware, and AWS Cloud environments.
• Prompt and efficient triage and remediation of alerts and system notifications
• Respond to alerts and incidents using tools like Dynatrace, Splunk, and ServiceNow
• Manage high severity incidents including technical bridge calls, incident documentation, and leadership notifications to ITIL standards
• Perform Tier 1 and Tier 2 troubleshooting for server-related issues including performance, hardware, OS, and virtualization.
• Collaborate with infrastructure and application teams on provisioning, capacity planning, and change implementations.
• Partner with Problem Management and Subject Matter Experts on Root Cause Analysis
• Partner with Change Management to ensure changes adhere to Change Management policies
• Partner with technical teams on change implementations
• Analyze system and service trends in support of Continual Process Improvement
• Develop and document operations center processes and procedures
• Mentor new team members
• Stay current on Experian platforms, products, and service offerings

Required Qualifications :

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