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Service desk – Cantonese speaker

Service desk – Cantonese speaker

CognizantMalaysia
22 hours ago
Job description

Must Have Skills

  • Good communication skills - Cantonese / English (Voice & Email)
  • Knowledge / exposure on ticketing tools (e.g. Service Now)
  • Basic Knowledge on ticket priorities and targets like SLA / OLA
  • Knowledge in Business service / Assignment groups and Ticket Routing
  • Basic understanding of Computers - Operating system (Windows 10 / Windows 11), Password reset / account unlock and Troubleshooting skills required.(E.g : - RSA / VPN, Blue / blank screen, Bit locker issue, etc. )
  • Knowledge in Microsoft products (O365), Remote troubleshooting and software installations.
  • Knowledge in Avaya softphone (Voice call).
  • Ability to work effectively in office environment

Technical Skills

Mandatory : Good Knowledge in

Windows OS / MS product

and software Installation

Advantage

  • Troubleshooting skills on desktop and applications (MS office, Adobe etc)
  • Knowledge on active directory, domain controllers, databases etc
  • Exposure to password reset tools
  • Troubleshooting skills on VPN connectivity, dial up, wireless routers
  • Knowledge on active directory, domain controllers etc
  • Exposure to password reset tools
  • Troubleshooting experience using remote control tools
  • Trouble shooting skills and experience in handling Exchange (Outlook)
  • Troubleshooting skills on desktop and applications (AS400, Adobe etc)
  • Troubleshooting skills on VPN connectivity, dial up, wireless routers
  • Troubleshooting experience using remote control tools
  • Trouble shooting skills and experience in handling Exchange (Outlook)
  • Basic Knowledge in Mainframes

    • Desired Skills

  • Knowledge on operations / service delivery and ability to manage situations with minimum supervision.
  • Business application knowledge(L1) for increased FCR.
  • Good Analytical & Coordination skills are essential.
  • Basic Customer service skills.
  • Basic understanding of Computers and Troubleshooting skills required.
  • Customer service orientation and ability to work in a team.
  • Excellent Soft skill to handle global customers.
  • Ability to perform in adverse situation.
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    Service Desk Speaker • Malaysia