Customer Service Representative (Mandarin)

eTeamCyberjaya, Selangor, Malaysia

30+ days ago

Job description

Technical Recruiter @ eTeam | Human Resources Development

Job Profile

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

Essential Functions / Core Responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain basic knowledge of client products and / or services
Prepare complete and accurate work including appropriately notating accounts as required
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

High school diploma with three to six months of relevant experience preferred

Courteous with strong customer service orientation

Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.

Ability to effectively communicate, both written and verbally as a bilingual speaker for first language of support as well as English. (With basic understanding to industry related terminologies).

Dependable with strong attention to detail

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service, Consulting, and Other

Industries

Staffing and Recruiting, IT Services and IT Consulting, and IT System Custom Software Development

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Customer Service Representative • Cyberjaya, Selangor, Malaysia