Software Engineer

Senior Consultant - TCMG at HTC Global Services

System Analyst – Application Services (OpenText Content Server Focus)

Primary Purpose

Provide expert support and continuous improvement for OpenText Content Server, ensuring optimal performance, usability, and integration within the enterprise ecosystem.

Core Responsibilities

• Application Support
• Troubleshoot and resolve issues in OpenText Content Server.
• Manage and fulfill service requests.
• Perform root cause analysis and ensure SLA compliance.
• Integration & Process Improvements
• Work with business users to enhance workflows and improve data integrity.
• Optimize Content Server configurations.
• Agile & DevOps
• Participate in sprints.
• Implement monitoring and alerting for Content Server.
• Change Management
• Plan and execute changes to Content Server in line with ITIL standards.
• Conduct testing and stakeholder communication.
• Knowledge Sharing
• Develop and share expertise on OpenText Content Server and related business processes.

Key Skills & Experience

Preferred Qualifications

Seniority level : Mid‑Senior level

Employment type : Contract

Job function : Information Technology

Industry : IT Services and IT Consulting

Location : Petaling Jaya, Selangor, Malaysia

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