Senior Consultant - TCMG at HTC Global Services
System Analyst – Application Services (OpenText Content Server Focus)
Primary Purpose
Provide expert support and continuous improvement for OpenText Content Server, ensuring optimal performance, usability, and integration within the enterprise ecosystem.
Core Responsibilities
- Application Support
- Troubleshoot and resolve issues in OpenText Content Server.
- Manage and fulfill service requests.
- Perform root cause analysis and ensure SLA compliance.
- Integration & Process Improvements
- Work with business users to enhance workflows and improve data integrity.
- Optimize Content Server configurations.
- Agile & DevOps
- Participate in sprints.
- Implement monitoring and alerting for Content Server.
- Change Management
- Plan and execute changes to Content Server in line with ITIL standards.
- Conduct testing and stakeholder communication.
- Knowledge Sharing
- Develop and share expertise on OpenText Content Server and related business processes.
Key Skills & Experience
Minimum 3 years in application support, with hands‑on experience in OpenText Content Server or similar ECM systems.Strong troubleshooting, configuration, and integration skills for OpenText platforms.Familiarity with Agile, DevOps, and ITIL practices .Excellent communication and stakeholder engagement skills.Preferred Qualifications
Degree in IT or related field.5 years’ experience in supporting / implementing OpenText solutions.Experience in a global, regulated environment is an advantage.Seniority level : Mid‑Senior level
Employment type : Contract
Job function : Information Technology
Industry : IT Services and IT Consulting
Location : Petaling Jaya, Selangor, Malaysia
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