Concierge

Four Seasons Hotels and ResortsKuala Lumpur, Kuala Lumpur, Malaysia

2 days ago

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Four Seasons Hotel and Residences is part of a 65‑storey mixed‑use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209‑key Four Seasons Hotel and a six‑floor 250,000 square‑foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all‑day dining restaurant with sweeping views of the Petronas Twin Towers. The hotel will also offer an executive lounge for business travellers, a serene spa, wellness‑focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences is located in the Golden Triangle neighbourhood, Kuala Lumpur’s thriving business and financial district. It is part of the mixed‑use tower described above and offers convenient proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). The hotel will be a “city within a city,” offering designer shopping, fine dining and nightlife, while overlooking KLCC Park and being directly connected to the esplanade.

Concierge

The Four Seasons Hotel Kuala Lumpur is looking for a Concierge. This person must have a commitment and passion for ensuring the best in guest services and creating a special touch when it comes to guest requests. This is a highly visible role representing Four Seasons Hotel Kuala Lumpur. We are looking for a seasoned Concierge that shares a passion for excellence and who infuses enthusiasm and passion into everything they do. Our Concierge is responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Responsibilities

The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests and other employees.
Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction.
Answer telephone before the fourth ring; don’t place guests on hold longer than 15 seconds, or offer a call‑back within three minutes, maintain a calm and organized sound, greet guests immediately and acknowledge others waiting, do not interrupt a conversation with a guest by answering the telephone or talking to others, listen carefully and patiently to all guest requests and ask questions to determine their complete needs.
Provide recommendations that demonstrate knowledge, have local insight, and show understanding of guest needs.
If an in‑house guest makes a booking or arrangement, offer to provide a confirmation electronically (text or email), in writing or by voice mail.
If a guest requires follow‑up give them an accurate estimate of the completion time and achieve it.
When giving a guest directions escort them towards the destination until they are comfortable.
Ensure the entire guest experience is timely, convenient and appropriate. Take advantage of opportunities to add a special touch.
Ensure that all guests and staff interact positively and effectively.
Never say no to a guest, pursue every possible resource to ensure guest satisfaction.

Qualifications

Possesses an affinity for guest service.

Excellent personal presentation and interpersonal skills.

Must have firm knowledge of concierge operations, and know the city of KL extremely well.

Must have 2‑3 years of experience as a Concierge.

Certificate in a related discipline.

Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs.

Excellent reading, writing and oral proficiency in English.

Must be able to speak, read and write Bahasa Malaysia. An additional language is beneficial.

Must have the right to work in Malaysia.

What We Offer

Competitive salary, wages, and a comprehensive benefits package.

Excellent training and development opportunities.

Complimentary accommodation at other Four Seasons Hotels and Resorts.

Complimentary dry cleaning for employee uniforms.

Complimentary employee meals.

Work Type

Full Time

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to Expect

Be a champion of the Golden Rule : Do unto others as you would have them do unto you.

Be part of a cohesive team with opportunities to learn, grow and develop.

Have the opportunity to engage in diverse and challenging work.

Derive a sense of pride in work well done.

Be recognized for excellence.

Visa Sponsorship

Visa sponsorship is not available for the role. Due to strict work permit regulations, the position is applicable to local candidates or candidates with Malaysian Permanent Resident status holders only. Only successful candidates will be contacted.

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Concierge • Kuala Lumpur, Kuala Lumpur, Malaysia