Enterprise Technical Support Advisor- Microsoft Technologies

Enterprise Technical Support Advisor- Microsoft Technologies

Join to apply for the Enterprise Technical Support Advisor- Microsoft Technologies role at Quest Software

Enterprise Technical Support Advisor- Microsoft Technologies

Join to apply for the Enterprise Technical Support Advisor- Microsoft Technologies role at Quest Software

Get AI-powered advice on this job and more exclusive features.

Overview

Quest Technical Support is currently looking for an

Overview

Quest Technical Support is currently looking for an Enterprise Technical Support Engineer based in Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team.

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

Our people are the most critical component of our long-term success which is why we’ve created an extensive benefits package for all team members.

Support Engineers work as part of a global virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues and effectively communicate solutions to customers is crucial to the role.

Responsibilities

• Provide Technical Support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting
• Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicating solutions to customers.
• Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution.
• Document all customer case details on our case tracking system.
• Be proactive in creating & publishing documentation in a customer-focused Knowledge Centered Support (KCS) environment.
• Developing and attending training for self-improvement to assist and share knowledge with other engineers.
• Initiate, participate or lead local and global projects.
• Technical Support roles will include the occasional weekend or public holiday support as part of the job responsibilities

Qualifications

Company Description

At Quest, we create and manage the software that makes the benefits of new technology real. Companies turn to us to manage, modernize and secure their business, from on-prem to in-cloud, from the heart of the network to the vulnerable endpoints. From complex challenges like Active Directory management and Office 365 migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.

Secure operations, manage data and migrate platforms in the era of AI.

Why work with us!

Life at Quest means collaborating with dedicated professionals with a passion for technology.

When we see something that could be improved, we get to work inventing the solution.

Our people demonstrate our winning culture through positive and meaningful relationship.

We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Quest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Come join us. For more information, visit us on the web at .

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Administrative

Industries

Software Development

Referrals increase your chances of interviewing at Quest Software by 2x

Get notified about new Technical Support Advisor jobs in Cyberjaya, Selangor, Malaysia .

Technical Support Advisor (Microsoft Technologies)

Petaling Jaya, Selangor, Malaysia 1 day ago

Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Customer Service (Technical Support) - Full Time

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Customer Care Professional (English speaker) - Future Opportunities

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Client Success Representative (Remote, Contract)

Escalation Agent (Return & Refund) - Operations, SG Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Client Success Representative (Remote, Contract)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Senior Technical Support Engineer (OS & App Security)

Client Success Representative (Remote, Contract)

Petaling Jaya, Selangor, Malaysia 6 days ago

Customer Experience and Scheduling Coordinator

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Operations Excellence Help Center Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Petaling Jaya, Selangor, Malaysia 3 days ago

Bukit Jalil, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Client Success Representative (Remote, Contract)

Petaling Jaya, Selangor, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr