Process Executive

Experience required : 0-2 years

Job Description :

Process Executive is responsible for working as operator for basic review. Associates will make an outbound call and review all the attributes provided following the Policy accordingly. Associates expected to ensure compliance,100% Productivity, and no escalations issue. Associates need to display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics.

Core Competencies :

• Excellent written, reading & spoken communications skills in English, Mandarin and Cantonese will be preferable and understanding of local culture
• Ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short time lines
• Great interpersonal
• Excellent attendance record
• Excellent timekeeping
• Possess the ability to work in a team environment as well as independently
• Sense of ownership and pride in your performance and its impact on the team.
• Experience in data analysis and reports (not mandatory)
• Have an extensive exposure to customer service (not mandatory)
• Set a healthy environment in the team and positive mind frame in the individual
• Ability to work in a fast-paced, constantly evolving environment
• Proven track record of exceptional performance and high productivity
• Quick learning and understanding of complex processes
• Candidate should be comfortable to work in normal working hours and work overtime
• Ability to work with a high degree of accuracy (great attention to detail / content review)
• Ability to work in a fast paced environment with minimal supervision
• Customer service orientation and ability to work in a team
• Strong keyboard and analytical skills
• Ability to perform in adverse situations

Roles and Responsibilities :