This job offer is not available in your country.

Customer Care Officer- Home Mainstream

SingtelMalacca City, Malacca, Malaysia

22 days ago

Job description

Overview

Be a part of something BIG! We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships through voice support.

Responsibilities

Provide quality customer service to SingTel customers either by telephone or electronically
Respond and follow up promptly to customer enquiries
Handle and resolve complex cases to ensure customer satisfaction
Communicate and coordinate with internal departments at all level
Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products
Meet or exceed all individual and team Key Performance Indicators (KPI) set by the management
To render consistent quality service ensuring customer experience
To log call outcomes accurately in the customer management system (ICONS) and ensure that notes made are sufficient to enable any staffs to take a follow-up call from the customer
To provide support to other team members and the Customer Care Leader as required and to participate in regular team meetings
Participate in ad-hoc projects as requested

Skills For Success

At least Diploma / Bachelor’s Degree in Business Studies / Administration / Management, Commerce or equivalent

Entry level candidates are encouraged to apply; otherwise at least 1 year working experience in customer service or contact centre is required

Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin speaking associates

Customer oriented with good interpersonal and communication skills

Ability to perform in a fast-paced environment and work well under pressure

Flexible to changes in work schedule

Good Computer literacy in MS Office

Willing to work rotating shifts including weekends and public holidays

Rewards That Go Beyond

Full suite of health and wellness benefits.

Ongoing training and development programs.

Internal mobility opportunities.

Working Location

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

Your Career Growth Starts Here. Apply Now!

#J-18808-Ljbffr

Create a job alert for this search

Customer Care Officer • Malacca City, Malacca, Malaysia