Customer Service Consultant (Vietnamese Speaker)

Asgard is a multiple award-winning recruitment agency from Kuala Lumpur, Malaysia specialising in connecting top talent with leading companies across the Tech, Banking, Financial Services, Insurance (BFSI), Oil & Gas, and Fast-Moving Consumer Goods (FMCG) sectors. At Asgard, our dedicated team of professionals are committed to providing tailored recruitment solutions that meet the unique needs of both employers and candidates.

The Role

Asgard is assisting one of the largest global Business Process Outsourcing (BPO) companies in Malaysia. They have been in the market since 1986 and have consulted many large corporations across different countries. With a presence in over 60 delivery centers worldwide, they are now expanding their customer service team in Kuala Lumpur to support their client's Vietnam market.

You will be responsible for :

• Maintains customer records by updating account information.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller .
• Upsell & Cross selling skills in the hospitality business .
• Exemplary sales skills and customer-oriented approach
• Ability to present, persuade and communicate effectively
• Excellent knowledge of traveling software

Ideal Profile

What's on Offer?