Operational Governance (6 Months Contract)

Purpose

Oversees the Business Continuity Management (BCM) program, ensuring that all relevant processes of the business continuity and crisis management program are in adherence with the internal control framework, risk policy and Group BCM standards. They ensure that Zurich is prepared to respond to and recover from general incidents, man-made or natural disasters.

Key Accountabilities

Initiate the 2026 Business Impact Analysis (BIA) activity by coordinating communications and ensuring necessary follow-ups.

Provide logistical support for Crisis Management team meetings, dialogue sessions, and crisis management activities.

Support Head of Operational Governance in daily Business Continuity activities, including staff notifications and incident management assistance if needed.

Coordinate in Business Continuity Management schedules and quarterly KRI metric updates for submissions.

Prepare / amend reports (e.g., RCC / Board papers) for Head of Governance review.

Liaise with stakeholders (Audit, IT etc.) for follow-ups and sending out BCM / DR testing communications.

Oversee regulatory gap analysis coordination between stakeholders and Legal team for follow-ups post-review.

Assist the Head of Operational Governance with stakeholder engagement for project updates.

Techinical Skills

Knowledge of insurance, proficient in English and Bahasa Malaysia, PC literate, good communication and interpersonal skill, excellent leadership, good problem solving and analytical skill.

Qualification / Experience

Education : Degree

Experience : 2 years

At least 2 years working experience in insurance industry or possess Diploma / associate in insurance or any related fields.