Business Process Excellence Professional Malaysia

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Description :

The Business Process Excellence (BPE) Specialist is part of the PRISM 4PL Control Tower team. This role is responsible for quality and efficiency of operational processes in the regional PRISM Supply Chain Control Tower and through this, ensures the delivery of high-quality logistics services to PRISM’s customers.This function works in close alignment with PRISM management and operational teams to drive improvement, standardization, and governance initiatives to improve Control Tower processes.Reporting to the Managing Director for PRISM 4PL Malaysia, this role focuses on :

You will be responsible for :

a) Process Standardization and Efficiency

Monitor efficiency of operational process execution

Identify and document deviations to both internal process standards as well as customer agreements (e.g. SOPs)

Manage and oversee the effective implementation of corrective measures in Operations in alignment with operational management and contract management teams, as well as Quality team.

Act as the overall owner of the Control Tower Change Management process, ensure that all changes (internal / customer facing) are captured, documented and handled in a structured way.

b) Optimization & Continuous Improvement

Accountable to identify potential for improvement and standardization in operational processes and within operational IT solutions, using Lean tools and methodologies (e.g. Kaizen, 5Why etc.)

Propose measures for efficiency increase, including evaluation of process automation and outsourcing

Manage the implementation of selected improvement initiatives with internal teams, including estimation of implementation budget and operational run cost. Monitor ROI and efficiency of implemented measures

Drive a mindset of excellence and continuous improvement in the Control Tower, from operators to regional management teams

c) Governance & Operational Documentation Management

Oversee and guide operational teams in the generation of process documentation (SOPs, Work Instructions, Process Flowcharts) in line with PRISM Document Management standards and applicable industry quality standards (e.g. ISO etc.)

Manage reviews of existing process documentation to ensure that all operational processes are properly documented, trained, and signed off.

d) Performance Analytics & Operational Excellence

Provide guidance to operational teams in the implementation of structured processes to capture, follow up and resolve all operational incidents and non-conformities

Collaborate with operational teams to drive periodical data analysis on incidents and non-conformities, define corrective and preventive measures and oversee the implementation of action plans

Qualifications & Experience :

Bachelor’s degree in Supply Chain, Engineering, or related field (Master’s preferred)

Lean Six Sigma Green Belt or higher (preferred)

5+ years in process improvement, business transformation, or operational excellence in 4PL / 3PL logistics

Expertise in Control Tower models, supply chain systems, and project implementation

Strong command of process mapping tools (Visio), data analytics (Excel, Power BI, Tableau), and project methodologies (Agile, PMP)

Your Mindset :

Hands-on, pragmatic, and solutions-focused

Quality-driven with exceptional analytical and problem-solving skills

Inspirational team player and change agent

Clear, structured communicator across all levels

Able to manage complexity and lead through influence in a matrix environment

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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