Mandarin Speaking Customer Service Representative - Salary up to MYR 4500 - Penang

Location One Precinct, Bayan Lepas, Penang, Malaysia

Job Type Full-time

Language Requirements Chinese + Good English

Industry Customer Support / BPO

Shift Follow US Shift (including weekends / public holidays, if required)

Compensation Competitive Salary + Language Allowance + Health Benefits

Salary Package up to MYR 4500

Key Responsibilities

Handle customer inquiries via

voice , email, and chat in

Chinese

Provide accurate information, guidance, and follow-up on patient cases and service requests

Ensure timely resolution of queries while maintaining high customer satisfaction

Document interactions in CRM systems accurately and thoroughly

Coordinate with internal teams and elevate cases when necessary

Requirements

Fluent in Chinese

Good English communication skills (for internal communication and training)

Previous experience in

call center, or customer service

is a plus

Excellent communication and interpersonal skills

Willingness to work on

night shifts , including weekends and public holidays

Currently based in Malaysia or open to relocating in Malaysia

What We Offer

Competitive base salary + allowances

Opportunity to work from home for the first 6 months.

Relocation support to Johor after the initial remote period. (

• For Expats)

Competitive salary and benefits package.

Professional training and career growth opportunities.

A diverse and inclusive workplace with supportive team culture.

Career growth opportunities in a reputable international company

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