Remittance Lead

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Who We Are – As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. We provide support, services, solutions, and career paths that meet their needs and desires. We are on a journey of transformation, leveraging technology to become a future‑ready learning organization and a leading financial services partner for a sustainable future.

Responsibilities

• Verify and authorise remittances (Internal Fund Transfer, SWIFT Telegraphic Transfer, RENTAS, Demand Draft and Cashier’s order).
• Manage and review exceptions for signature verification and payment processing.
• Liaise with customers, branches and business units on any payment discrepancies until resolved.
• Maintain the highest standards of compliance and meet Service Level Agreements (SLA) timely.
• Ensure immediate action and resolution in managing internal and external customer queries, feedback and complaints.
• Monitor system availability and, when required, report to management and manage issues so that payment service timelines are not impacted.
• Prepare and ensure the accuracy and timeliness of management reporting.
• Initiate and implement high‑impact quality projects leading to operational efficiency and higher productivity.
• Serve as liaison with internal and external auditors; participate in DR Live Test, UAT / Projects, and meetings as required.

Qualifications

What We Offer

Competitive base salary, a suite of holistic, flexible benefits, community initiatives, industry‑leading learning and professional development opportunities, and a focus on wellbeing, growth and aspirations.

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