Head of Global IT Operations

Head of Global IT Operations

The Director of Global IT Operations is a hands‑on technical and operational leader responsible for ensuring the reliability, performance, and scalability of all global IT services across the U.S., Malaysia, and the Philippines. This role manages a 24 / 7 distributed support model, leads high‑performing teams across multiple time zones, and drives operational excellence during a period of hyper‑growth and global expansion.

This leader must be able to manage people, processes, and technology, while also directly contributing to complex engineering tasks, scripting, architecture, and troubleshooting. The Director blends strategic oversight with real technical depth ensuring the entire IT operations function is aligned, mature, and continuously improving.

Key Responsibilities

1. Global Operational Leadership & Team Management

• Lead distributed IT operations teams across the U.S. and Southeast Asia with clear expectations, accountability, and communication.
• Manage a 24 / 7 global support model using a follow-the-sun approach; ensure seamless shift handoffs and consistent service quality.
• Handle conflicting priorities, urgent escalations, and unexpected issues with calm, decisive leadership.
• Build a strong team culture across diverse regions, ensuring consistent performance and shared standards.
• Mentor and develop IT leaders, team leads, and senior engineers across all regions.
• Utilize advanced PowerShell scripting to automate identity, endpoint, and operational workflows.
• Act as Tier‑3 escalation for critical issues involving identity (Entra ID), M365, network, and endpoint platforms.
• Design and implement automation, hardening policies, provisioning processes, and systems integrations.
• Support architectural decisions around M365, device management, identity governance, and network reliability.

3. Service Delivery Excellence & ITIL Maturity

4. Infrastructure, Endpoint & SaaS Operations

6. Governance, Policy & Cross‑Functional Collaboration

Required Qualifications

Preferred Qualifications

Success Indicators

Seniority level

Director

Employment type

Full‑time

Job function

Information Technology

Industries

Marketing Services

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