Customer Service Specialist (Mandarin speaker)

The Offer

• Flexible working options
• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities

The Job

Roles & responsibilities :

Meets predetermined and assigned productivity targets and quality standards.

Understanding of assigned Unit of work in the investigation process.

Follows clear instructions, SOP’s and workflows of each segmented task of our investigations process.

Leverages appropriate operational tools and applications to find the data.

Ability to successfully navigate websites.

Understands and adheres to workflow directions.

Participate in performance improvement plans for self- development.

Performs a variety of routine standard tasks

The Profile

You need no experience or have at least 1 year experience within a AML / KYC Compliance or Customer Service role, ideally within the Corporate Banking, the Financial Services Industry and Retail Banking industry.

You possess excellent communication and business partnering skills and can collaborate effectively with multiple stakeholders.

You possess excellent interpersonal as well as written and verbal communication skills.

Preferred skills :

Validating

Critical thinker

Documentation & verification

Detail oriented

Non-voice

Reading & writing capability

Eligibility :

Freshers from any background / Experienced professionals

No specific domain / Industry experience required

The Employer

Our client offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed.