Customer Service Advisor (Frontline)DHL Germany • Kuala Lumpur, Kuala Lumpur, Malaysia
Customer Service Advisor (Frontline)
DHL Germany • Kuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job descriptionProvide excellent customer service experience through providing accurate information e.g. accurate transit time and demonstrating the “Can Do” ATTITUDE by going the extra mile for the customers Provide Value added services such as TDX and insurance in meeting customer ‘s need Work closely with other departments such as Ground Operations, Gateway, Sales, HR to resolve any service Failures to DHL customers in living the ICCC mantra. Timeline given are met particularly submission to HR i.e. quarterly review, mid-year and year-end appraisal Identifying wastage and rooms for improvement and introduce or recommend process improvement initiative Adhere to the Centre Of Excellence standards Adhere to the standard Quality monitoring tool Support, and adhere to change management in making the business more successful and competitive in the market Typing skills (at least 30 wpm preferable) Telephone skills (excellent) Conflict resolution skills (excellent) Technical Skills (Telephone and Order Booking systems preferable) Communication skills - spoken and written (excellent) Negotiation and interpersonal skills (excellent) Strong Career support in an international environment. Great culture and colleagues. Multifarious benefits program.
YOUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMER
Would you like to become part of the world's most international company?
A company that pioneered express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then join our team and become a Certified International Specialist.
YOUR TASK
Live, breath and demonstrate the four focus attributes i.e. Can Do, Passion, Right first time and Speed through :
- Achieving “best day every day” by managing self-adherence
- Efficient at work – through managing self Auxiliary code and ACW code
Living and breathing the Insanely Customer service centric culture through :
Operations :
Living and breathing the “First Choice Way” by :
YOUR PROFILE
OUR OFFER
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
#J-18808-Ljbffr
Create a job alert for this search
Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
Related jobs
Advisor I, Customer Service – Italian
Concentrix • Kuala Lumpur, Kuala Lumpur, Malaysia
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This position provides customer serv...Show more
Last updated: 30+ days ago • Promoted
Advisor I. Customer Service- Mandarin Speaker E-Commerce CL 12
Concentrix • Cyberjaya, Selangor, Malaysia
Customer Service - Mandarin Speaker E-Commerce CL 12.Location : MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40.Language requirements : Mandarin.
The Advisor I, Customer Service position interf...Show more
Last updated: 30+ days ago • Promoted
Advisor I, Customer Service – Filipino
Concentrix • Kuala Lumpur, Kuala Lumpur, Malaysia
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
This position provides customer serv...Show more
Last updated: 30+ days ago • Promoted
Advisor I, Customer Service – English
Concentrix Malaysia • Malaysia, Federal Territory of Kuala Lumpur, MY
Essential Functions / Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Clarify customer requirements; probe for understanding, use ...Show more
Last updated: 30+ days ago
Advisor I, Customer Service – Italian
Minacs • Kuala Lumpur, Kuala Lumpur, Malaysia
Job Details# Advisor I, Customer Service – ItalianLocationMalaysiaLanguageEnglish## SummaryApply now!## Description • •Essential Functions / Core Responsibilities • • • Ensure service delivered to our cus...Show more
Last updated: 28 days ago • Promoted
Customer Advisor
Trip.com • Kuala Lumpur, Kuala Lumpur, Malaysia
Regular Kuala Lumpur International Business Other Job ID : 6283.Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.
Group is a leading global travel service provider comprising of Tri...Show more
Last updated: 30+ days ago • Promoted
Advisor I, Customer Service – Filipino
Convergys • Kuala Lumpur, Kuala Lumpur, Malaysia
Job Title : Advisor I, Customer Service – FilipinoJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet dependin...Show more
Last updated: 24 days ago • Promoted
Advisor I, Customer Service – Cantonese
Convergys • Kuala Lumpur, Kuala Lumpur, Malaysia
Job Title : Advisor I, Customer Service – CantoneseJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet dependi...Show more
Last updated: 21 days ago • Promoted
Advisor I, Customer Service – Filipino
Concentrix Malaysia • Malaysia, Federal Territory of Kuala Lumpur, MY
Essential Functions / Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Clarify customer requirements; probe for understanding, use ...Show more
Last updated: 30+ days ago
Advisor I. Customer Service- Mandarin Speaker E-Commerce CL 12
Minacs • Kuala Lumpur, Kuala Lumpur, Malaysia
Customer Service- Mandarin Speaker E-Commerce CL 12LocationMalaysiaLanguageEnglish## SummaryApply now!## Description • •Essential Functions / Core Responsibilities • • • Ensure service delivered to our cu...Show more
Last updated: 30+ days ago • Promoted
Advisor I, Customer Service – Malay
Concentrix Malaysia • Malaysia, Federal Territory of Kuala Lumpur, MY
Essential Functions / Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Clarify customer requirements; probe for understanding, use ...Show more
Last updated: 30+ days ago
Advisor I, Customer Service – Cantonese
Concentrix Malaysia • Malaysia, Federal Territory of Kuala Lumpur, MY
Essential Functions / Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
Clarify customer requirements; probe for understanding, use ...Show more
Last updated: 30+ days ago
Service Advisor
Honda Tiong Nam Motor SDN • Shah Alam, Selangor, Malaysia
We are a market leader in the automotive industry with a long history of business in Malaysia.We are four-time winners of the Honda CEO Award, which recognizes outstanding dealer performance annual...Show more
Last updated: 30+ days ago • Promoted
Customer Service Advisor / Customer Service Associate
Junique Model Management Sdn Bhd • Shah Alam, Selangor, Malaysia
This job is about helping customers with their needs at Junique Model Management.You might like this job because you’ll support exciting marketing projects that use fun short videos to inspire peop...Show more
Last updated: 10 days ago • Promoted
Advisor I, Customer Service – URDU
Concentrix • Petaling Jaya, Selangor, Malaysia
Advisor I, Customer Service – URDU.Advisor I, Customer Service – URDU.The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet d...Show more
Last updated: 30+ days ago • Promoted
Advisor I, Customer Service – Mandarin
Concentrix • Cyberjaya, Selangor, Malaysia
Advisor I, Customer Service – Mandarin.Be among the first 25 applicants.Advisor I, Customer Service – Mandarin.Get AI-powered advice on this job and more exclusive features.The Advisor I, Customer ...Show more
Last updated: 30+ days ago • Promoted
Advisor I, Customer Service – URDU
Convergys • Kuala Lumpur, Kuala Lumpur, Malaysia
Job Title : Advisor I, Customer Service – URDUJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending up...Show more
Last updated: 21 days ago • Promoted
Customer Service Advisor (Mandarin Speaker)
Recruitify_HR • Kuala Lumpur, Kuala Lumpur, Malaysia
Be among the first 25 applicants.This range is provided by Recruitify_HR.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Our client does more th...Show more
Last updated: 30+ days ago • Promoted