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Sales Consultant

Sales Consultant

OMEGA SAKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

About OMEGA

Since 1848, innovative watchmaking has been the cornerstone of OMEGA’s heritage but it is also inspired by sports timekeeping, the conquest of space and of course its enviable role in support of the world’s favourite spy. Thanks to OMEGA’s pioneering spirit and iconic designs, the brand has established a reputation for quality and luxury that is renowned worldwide.

Job Description

OMEGA, the prestigious Swiss watchmaker renowned for its timeless elegance, heritage, and performance, is seeking a passionate Sales Consultant to join its distinguished team. In this role, you’ll be the welcoming face of OMEGA, helping customers find the perfect timepiece while delivering warm, attentive service. From greeting clients to assisting them with their final selection, you’ll create meaningful moments that reflect OMEGA’s rich history and enduring values.

What You’ll Be Doing

Client Engagement & Sales

  • Greet every client warmly, acknowledging their presence promptly upon entering the boutique.
  • Understand client preferences through attentive listening and thoughtful conversation.
  • Share the unique stories behind our timepieces, highlighting features, craftsmanship, and brand heritage.
  • Meet and exceed individual sales goals while contributing to overall boutique performance.
  • Take pride in presenting the right product for each client, offering recommendations that are both relevant and inspiring.

Client Relationship Management (CRM)

  • Cultivate long‑term relationships with clients by maintaining regular, thoughtful follow‑ups and exclusive invitations to events or launches.
  • Manage and grow an active client book through CRM tools and clienteling best practices.
  • Demonstrate discretion and professionalism when serving high‑profile and international clientele.

    • Brand & Product Knowledge

  • Maintain deep product knowledge across collections and novelties, including movements, materials, and craftsmanship.
  • Stay updated on brand history, key milestones, and current campaigns to support brand storytelling.

    • Boutique Operations & Teamwork

  • Actively participate in the proper maintenance of the boutique : product displays, props set‑up, etc.
  • Uphold company procedures and policies related to operation, customer service, security and compliance.
  • Follow the security and proper maintenance of stock timepieces.
  • Monitor competitors’ marketing activities and provide regular market intelligence to the Management.
  • Work closely with your team to create a supportive, positive environment.

    • Profile

  • Minimum 2 years of sales experience in luxury, premium retail, or lifestyle brands.
  • Passionate about client service and delivering exceptional experiences.
  • Professional, well‑groomed, and confident in engaging with diverse clientele.
  • Strong interpersonal and communication skills.
  • Passion for luxury watches, craftsmanship, and brand heritage.

    • Job Location

    Persiaran TRX, 55188 Kuala Lumpur, Malaysia (Kuala Lumpur)

    Company Address

    The Swatch Group (Malaysia) SDN BHD, Level 22 Wisma Goldhill, 67, Jalan Raja Chulan, MY‑50200 Kuala Lumpur, Malaysia

    Seniority level : Associate

    Employment type : Full‑time

    Industries : Retail Luxury Goods and Jewelry and Retail

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    Sales Consultant • Kuala Lumpur, Kuala Lumpur, Malaysia