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Manager, AML Operations

Manager, AML Operations

TECH HOOD SDN. BHD.Kuala Lumpur, Kuala Lumpur, Malaysia
18 hours ago
Job description

Responsibilities :

24 / 7 Shift Management & BAU Oversight

  • Manage 3-shift operations (morning / evening / night) for KYC and TM teams, ensuring 24-hour coverage for alerts, escalations, and urgent requests.
  • Optimize shift handover processes to maintain continuity , escalation trackers).

KPI & OKR Monitoring

  • Define and track shift-level KPIs.
  • Align team OKRs with organizational goals.
  • Conduct regular performance reviews with Team Leads to address deviations and adjust resources per shift needs.

    • People Leadership / Management

  • Train, monitor, coach and lead 50+ analysts and team leads across shifts, fostering collaboration and accountability.
  • Address shift-related challenges (e.g., fatigue, attrition) through rotational schedules, recognition programs.

    • Stakeholder & Escalation Management

  • Serve as point of contact for after-hours escalations (e.g., law enforcement requests, critical TM alerts).
  • Liaise with CS / Product teams to resolve system outages impacting shift teams.

    • Operational Workflow Management

  • Manage the BAU workflows, identify any operational issues that impact efficiency and accuracy and revise the BAU steps accordingly
  • Liaise with KYC / TM vendors for performance issues at times of operational interruptions and quality issues
  • Oversee the account restriction approval process
  • Handle escalations for PEP / Adverse News / sanction screening alerts

    • Requirements

    Must-Have Experience

    15 years in AML operations, with experience in managing shift-based teams (KYC / TM in financial institution, fintech, or crypto).

  • Hands-on experience with AML tools (e.g., Refinitiv World-Check, Chainalysis).
  • Proven ability to balance speed / accuracy in high-volume environments.

    • Critical Skills

  • Shift Optimization : Ability to design fair schedules, manage overtime, and prevent burnout.
  • Crisis Management : Calm under pressure (e.g., midnight phishing attack investigation).
  • Regulatory Knowledge : FATF, BSA, AML / CFT laws for shift-work compliance.
  • People Management experience

    • Nice-to-Have

  • CAMS or ICA certification.
  • Exposure to crypto in shift environments.
  • Sanction-related certifications.
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    Operation Manager • Kuala Lumpur, Kuala Lumpur, Malaysia