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Technical Support Specialist

Technical Support Specialist

Tap Growth aiKebun Baharu, Johor, Malaysia
1 day ago
Job description

Join to apply for the Technical Support Specialist role at Tap Growth ai

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What You’ll Do

  • Customer Support : Deliver timely, accurate technical support for our audit software, ensuring high customer satisfaction.
  • Problem Solving : Troubleshoot software issues, answer user queries, and resolve problems efficiently.
  • Relationship Management : Build strong, professional relationships with customers by understanding and addressing their needs.
  • Collaboration : Partner with developers and team members to identify and resolve software bugs and defects.
  • Compliance : Ensure all support aligns with auditing standards and best practices.
  • System Improvement : Analyze support tickets and share insights for product enhancements.
  • Quality Assurance : Test software features to maintain and improve quality.

What We’re Looking For

  • Education & Experience : Diploma or higher, with 2+ years’ experience in technical support, customer service, or a related field. Fresh graduates are also welcome to apply.
  • Language Skills : Proficiency in Chinese, English, and Malay to support a diverse customer base.
  • Technical Aptitude : Strong problem-solving skills and ability to work independently in a fast-paced environment.
  • Bonus : Familiarity with auditing or accounting principles (not mandatory).
  • Soft Skills : Excellent communication, adaptability, and willingness to take on new challenges.

    • Why Join Us

  • Competitive Pay & Benefits : Attractive remuneration and comprehensive perks.
  • Flexible Work : Hybrid arrangement for better work-life balance.
  • Generous Leave : Ample annual leave to recharge.
  • Career Growth : Opportunities to grow in a fast-expanding field.
  • Training Provided : We’ll equip you with the knowledge and tools you need to succeed.

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Other

    • Industries

  • IT Services and IT Consulting

    • Referrals increase your chances of interviewing at Tap Growth ai by 2x

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    Technical Specialist • Kebun Baharu, Johor, Malaysia