Japanese Speaking Analyst, Customer Care - Global Call Centre

Chinese Speaking Analyst - Global Call Centre, Remote Work

Join to apply for the Chinese Speaking Analyst - Global Call Centre, Remote Work role at Hitachi Vantara .

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure enables customers—from banks to theme parks—to focus on achieving incredible outcomes with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate—and wow their customers. We’re laying the foundation for our next wave of growth and are looking for people who love being part of a diverse, global team and who are excited about making a real-world impact with data.

The team

Job Purpose : The GCC Professional is responsible for receiving and processing requests from customers, partners, engineers, and internal teams, in accordance with SOPs using the knowledge base. This role creates lasting first impressions with our customers and partners, demonstrating the quality support they expect from Hitachi Vantara, fostering loyalty and future revenue.

Principal Accountabilities

• Handle incoming and outgoing calls from customers, partners, and engineers in required languages, specified relative to KL or Lisbon.
• Create cases in Hitachi Vantara CRM (Salesforce) following SOPs using the knowledge base.
• Manage calls and cases effectively from start to finish, obtaining updates and providing them to relevant parties.
• Achieve daily, weekly, and monthly administrative tasks.
• Follow escalation procedures to transfer calls / cases to all levels of management and support groups.
• Follow up on Pass-Through Support cases with Hitachi Vantara Partners until resolution and closure.
• Provide first-line support for support portal inquiries.
• Be available to work a 7x24 shift rotation as required.

Essential Qualifications

Preferred Qualifications

Impact and Scope : The role is crucial for maintaining customer satisfaction and operational efficiency, impacting customer loyalty and company revenue.

About Us

We’re a global team of innovators harnessing engineering excellence and passion for insight to co-create solutions to complex challenges. We turn organizations into data-driven leaders that positively impact their industries and society. If you believe innovation inspires the future, join us to fulfill your purpose and potential.

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion are core to our culture. We value diverse thinking, allyship, and empowerment. We encourage applicants from all backgrounds to apply and realize their full potential.

How We Look After You

We support your health and wellbeing with industry-leading benefits, flexible work arrangements (role and location dependent), and a culture of belonging, autonomy, and shared knowledge.

We are an equal opportunity employer and welcome all applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, age, disability, or other protected characteristics.

If you need reasonable accommodations during the recruitment process, please let us know.

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