Payment Team Leader

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• Lead and supervise the invoice processing and payment team to achieve operational targets / KPI.
• Define and execute payment risk strategy, policies, and controls across all entities.
• Scale and optimize risk operations, embedding SLAs, QA, and case management workflows.
• Lead, mentor, and develop a high-performing team; provide senior management with risk reporting and insights.
• Collaborate with Data Analyst to enhance fraud models, detection thresholds, and real-time monitoring systems.
• Partner with Product, Finance, Fraud Ops and Compliance team to reduce risk while improving approval rates and customer experience.
• Partner with Compliance and Legal to ensure adherence to local and international regulations.
• Perform any ad hoc duties assigned by superior.
• Bachelor’s degree in Business Administration, Finance, Accounting or related field.
• At least 5 years\' experience in payment risk, chargebacks, compliance or fraud management role with at least 2 years of supervisory role, preferably in an international finance shared service company environment / financial services / blockchain industry.
• Excellent leadership, analytical, strategic thinking, problem-solving skills & willing to work rotational shifts.
• Fluent in Mandarin & English to effectively communicate with our diverse client base and stakeholders (written & spoken).
• Experience in using CRM or Salesforces will be added advantage.

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