Client Support Team Leader

Overview

Client Support Team Leader (E-commerce Operations) role at CHANEL. The position oversees the Client Admin Support team within the warehouse to ensure a smooth and accurate e-commerce fulfillment process from order receipt to delivery. Acts as the liaison between the e-business and product teams, warehouse operations, and last-mile logistics partners to drive operational excellence and customer satisfaction for the FBP Division.

Responsibilities

• Lead, train, and manage a high-performing Client Support Admin team to meet operational KPIs and service standards.
• Coordinate order fulfillment from picking and packing through to final delivery, ensuring accuracy and timeliness aligned with SLAs.
• Collaborate closely with e-commerce, product, DC operations, finance, and logistics stakeholders to ensure seamless processes.
• Oversee daily inventory management, including stock tracking, cycle counts, and loss claim resolution to maintain 100% inventory accuracy.
• Support e-commerce projects and system improvements, liaising with TDS and other teams to ensure smooth order processing.
• Maintain strong vendor and stakeholder relationships to foster effective cross-functional communication and issue resolution.

Qualifications

You and the Team

At CHANEL, we believe the uniqueness of each individual increases the diversity and vibrancy of our teams, and we foster an inclusive culture so that everyone can perform at their best. We strongly encourage your application, and value the perspective and experience you can bring to CHANEL.

Senioriry level

Employment type

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