Associate Director, AI

The Associate Director will own the end-to-end delivery of AI workflow products from kick-off through pilot completion , ensuring alignment with client expectations, product specifications, and quality standards. They will coordinate multi-disciplinary technical teams (Process Architects, Automation Specialists, Data Engineers, Prompt Engineers) while acting as the primary point of contact for stakeholders . This role will govern timelines, budgets, scope, and risk , then execute a structured hand-off to the Run team for long-term operations.

Key Responsibilities

• Client-Facing Program Management
• Act as the primary liaison between Product Team, clients, and build teams.
• Translate product requirements into clear delivery plans with milestones and acceptance criteria.
• Run status meetings, demos, and pilot reviews with clients and internal stakeholders.
• Project Governance
• Maintain project plans, RAID logs (Risks, Assumptions, Issues, Dependencies) , and delivery dashboards.
• Ensure quality gates are met before deployment to pilot.
• Coordinate cross-role dependencies to avoid blockers.
• Technical-Aware Delivery Oversight
• Understand the basics of AI workflow architecture , API integrations, and automation tooling (Zapier, , LangChain , etc.) to speak confidently with technical teams.
• Spot and escalate delivery risks early (e.g., data availability, API limitations).
• Support light troubleshooting during build phases.
• Transition to Run
• Prepare handover documentation including workflow runbooks, test results, and KPI baselines.
• Host transition briefings with Run team, ensuring all operational and monitoring requirements are in place.
• Fully relinquish ownership after transition while ensuring any lessons learned are captured.

Ideal Candidate Background