Junior Customer Service Representative

This job is for a Junior Customer Service Representative at Across Asia Assist, where you'll handle global assistance cases. You might like this job because it offers diverse communication with partners worldwide and provides training to manage customer needs efficiently.

We are in a niche industry that gives you the opportunity to handle assistance cases and communicate with partners worldwide.

Job Purpose :

With knowledge of clients’ products, services and policies, you are responsible to assist customers with inquiries and request for assistance. We will provide trainings, tools, and resources needed to manage the needs of your customer base.

Job Responsibilities :

• To manage customer’s request via phone, email and various digital platforms. This includes but not limited to providing information on general enquiries, policy benefits, claims related enquiries, travelling inconvenience, and any other enquiries
• Responsible to plan, coordinate and deliver the service according to the standard operating procedure
• To ensure continuation and completion of service delivery within the agreed turn-around-time
• Document all call information and coordination arrangement into the case management system
• To liaise effectively with other members of the call centre, other departments and business partners to resolve enquiries / requests, where applicable
• To participate in training as to ensure continuous enhancement of skills and knowledge to deliver service quality
• To perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and / other requirements

Job Requirements

Skills

Customer Service

Customer Support

Customer Complaint Resolution

Medical Assistance

Travel Arrangements

Technical Assistance

Administrative Support

Company Benefits

Be part of our young and dynamic team. We have a flat organization and our team have the freedom to chart their own course!

Opportunity to Travel

As we are a regional company, employees have the opportunity to work, attend meetings, trainings and conferences all over the world!

As a growing company, you get to learn a lot. You are not another cog in the wheel, you are an extremely important part of the system.

Across Asia Assist (AAA) is a leading assistance company with a presence in Malaysia, Singapore, Indonesia, Hong Kong and Taiwan. We operate a 24x7 contact centre, providing assistance related to medical, travel, roadside, health and lifestyle. Together as a group, we have more than 250 dynamic and awesome team members. Gearing towards being an emergency assistance provider, AAA is responsible to ensure optimum...

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