Business Operations Specialist (1 Year Contract)

Overview

Business Operations Specialist (1 Year Contract)

Responsibilities

• Lead the team to optimize customer service processes, enhance customer satisfaction and loyalty, while reducing costs.
• Establish an effective training system / quality control system to improve the professional skills and service level of the customer service team.
• Work closely with the team across business lines and regions to ensure call center activities are aligned with the company's strategic goals.
• Manage cross-cultural communication barriers and promote collaboration among international teams.
• Regularly review and update call center policies, procedures, and operational guidelines to adapt to the rapidly changing market environment.
• Understand and gain insight into the development trends of overseas markets, regulations, and financial technology players, establish an understanding of legal, privacy, compliance, and data security in target markets, and customize localized solutions and operational models.

Qualifications

Seniority level

Employment type

Job function

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