Specialist, AI Transformation

Support squad lead in delivering AI-based transformation for the bank.

• Carry out end-to-end process transformation workshop to identify pain points and AI-based use cases to improve customer journey.
• Draw As-Is and To-Be process maps.
• Carry out peer analysis and relevant research prior to engaging with stakeholders to firm up pain points and solutions.
• Work with stakeholders to carry out validation of POC for identified use cases, firm up business case and work with various stakeholders to present in various committees.
• Post POC, work on implementation by liaising with various stakeholders and realize identified benefits.
• Be patient and good listeners to narration of pain points by various stakeholders. Validate assumptions, narrations, and pain points.
• Liaise with solution providers within / external to RHB to identify and propose solutions to stakeholders.
• Drive to conclusion basis on assumptions and convert ideas to actions as agreed with stakeholders.
• Initiate, run, manage, and track project (at various stages) started as a result of agreement with stakeholders to resolve identified pain points.
• Think laterally, so that 360 deg view of process / project is obtained. Holistic impact of actions are analyzed prior implementations.
• Act as change / continuous improvement ambassador for the identified initiatives.
• Aid Squad Lead to engage and present to GMC members, SBS / SFS, SBG / SFG, and BG / FG Heads on the proposed initiatives and getting the buy-in, approval, and sign-off.
• Prepare and complete the proposal paper / memo for any proposed initiatives to secure GMC / SBS / SFS / SBG / SFG / BG / FG buy-in, approval, and sign-off.
• Undertake other assignments as required.
• Work around regulatory guard rails.

About the Company

The RHB Banking Group is the fourth largest fully integrated financial services group in Malaysia. The Group’s core businesses are streamlined into seven main business pillars, namely Group Retail Banking, Group Business & Transaction Banking, Group Wholesale Banking, Singapore Business Operations, Group Shariah Business, Group International Business, and Group Insurance.

The Group’s regional presence now spans ten countries including Malaysia, Singapore, Indonesia, Thailand, Brunei, Cambodia, Hong Kong, Vietnam, Lao PDR, and Myanmar. It is RHB Banking Group’s aspiration to continue to deliver superior customer experience and shareholder value; and to be recognised as a Leading Multinational Financial Services Group.

RHB Banking Group is an equal opportunities employer and welcomes applications from qualified candidates.

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