Product Specialist (Accounting Software)

Bukku is a well-funded and fast growing software company running the most-loved cloud accounting software currently being used by more than 10k SMEs in the country. We are looking for the right candidate to support our sales efforts by handling inbound sales calls, responding to email inquiries, and conducting online Zoom product tours. This role requires both technical expertise and strong communication skills. As a Product Specialist, you will bridge the gap between product knowledge and customer needs, ensuring that potential clients fully understand the value Bukku brings to their businesses. Responsibilities -Respond to inbound sales inquiries via calls, emails, and live chat. -Conduct online Zoom sessions to provide potential clients with product walkthroughs and answer their questions. -Gain a strong understanding of Bukku’s features and functionalities to effectively present solutions to customers. -Work closely with the sales and product teams to refine sales pitches and ensure an exceptional customer experience. -Identify customer pain points and demonstrate how Bukku addresses their challenges. -Keep track of customer feedback and provide insights to the product team for future improvements. -Support sales conversion efforts by following up with leads and nurturing potential clients. -Occasionally participate in outbound efforts to reach new markets and engage with strategic clients. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-bukku-job-product-specialist-accounting-software]

• Accounting knowledge is a must (Diploma / Degree in Accounting, Finance, or professional certifications such as ACCA, CPA, or equivalent). -Minimum 2 years of experience in accounting, sales, pre-sales, or customer success roles related to accounting or finance software. -Prior experience with cloud accounting software is a strong advantage. -Tech-savvy with the ability to quickly grasp software applications and digital tools. -Strong verbal and written communication skills in English, Malay and Chinese languages. -Excellent presentation and demo skills, with confidence in handling live customer interactions. -Logical thinking and problem-solving ability to address customer pain points effectively. -A proactive and self-driven attitude with the ability to work independently and as part of a team. The Perfect Candidate -Think big, start small – You are ambitious yet patient in execution. -Growth mindset – You embrace challenges and constantly seek improvements. -Attention to detail – You can spot pixel difference with naked eyes. -Confident yet humble – You know your stuff but are open to learning. -A true team player – You believe in collaboration and working together to achieve success.