Fund Administrator

We are looking for someone to join our growing Client Experience team within our Kuala Lumpur office. As a Fund Administrator at FNZ, your primary responsibility will be to deliver top-notch fund administration and client services to both new and existing clients, advisers, and product owners using our exclusive administration platform. Your daily tasks will involve delivering services in a professional and efficient manner while adhering to established services and performance standards.

You'll be responsible for handling various core fund administration tasks, continuing to build your knowledge and experience across all facets of administration (money in, money out, maintenance and insurance).

The responsibilities will include :

Fund Administration : Efficiently handle day-to-day admin tasks, including opening and maintaining client accounts, managing contributions and rollovers, handling pension commencements and payments, processing insurance premiums and benefits, and reviewing other administrators' work.

Client Service : Address customer inquiries through web chat, email, phone, and mail, ensuring their satisfaction.

Service Delivery : Manage your workload in a fast-paced environment, ensuring work items are completed within agreed Service Level Agreements and Key Performance Indicators.

Working with Others : Collaborate with team members and other departments to promptly address customer queries and issues, serving as an escalation point and assisting the Senior Manager as needed.

Training & Competency : Receive training in various disciplines with regular assessments to measure competency and output quality.

Continuous Improvement : Seek opportunities to enhance our processes once you have a thorough understanding of our procedures and disciplines.

Other Tasks : Handle additional projects or tasks as needed to support the company's smooth operation, as well as providing overflow support for our Customer Experience team when / if required.

What are we ideally looking for in a successful candidate?

Minimum 2 years fund administration experience.

Time management and the ability to prioritise.

A high level of accuracy and attention to detail.

The ability to solve problems and to autonomously investigate issues and potential solutions.

Excellent computer literacy, particularly regarding the Microsoft Office suites.

Excellent communication skills, both written and verbal.

Able handle high volume workloads and perform in demanding situations from time to time.

• The ability to adapt to change –as a result of both legislation and Company changes.

A willingness to perform above and beyond the call of duty.

What is in it for you?

Be part of a highly successful global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.

Be part of the start-up team in KL with the ability to have direct input and involvement in the processes towards the expected fast growth.

Convenient office location in the city for commuters.

A competitive salary and excellent benefits, including full comprehensive Health insurance, Life insurance, annual leaves, volunteer leave, sick days, referral bonuses, and more.

A hybrid 3+2 model combining working from the office and from home.

We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply!

For more information, please