CRM Manager

We are seeking a superstar Regional CRM manager who will be driving the growth of PRISM+ Malaysia & Australia by enhancing and optimizing customer relationship management funnels. Being a high growth electronics company, we are looking for a candidate who will be a passionate strong self-starter to manage PRISM+ Malaysia & Australia marketing needs.

This experienced and entrepreneur individual will help us oversee and lead the entire CRM strategy. This driven person will also need to generate data-driven commercial insights, execute numerous tests with constant optimization. The candidate will be considered a key member of PRISM+ overseas expansion team and will report to Country Director of Malaysia & Australia.

Responsibilities of a Regional CRM Manager but are not limited to :

• Build CRM fundamentals like customer acquisition pop-ups, customer acquisition flow, customer nurture flow, abandoned checkout SMS, back in stocks flow, etc.
• Source and implement web push notification strategy including opt-in customization, weekly campaign setup, triggered campaign like cart and browse abandonment and welcome drip campaign.
• Increase customer touchpoint for our PRISM+ care, aircon servicing and air purifier filters subscription service via email points.
• New product communications across all available channels.
• Marketplace broadcast strategy for different customer segments (Shopee / Lazada).
• Multiple A / B test initiatives such as email design, email subject titles, product blocks, new customer acquisiton giveaway, text vs graphic email, etc.
• UGC / Review initiatives like product review SMS and SMS reminder, referral program, etc.

Requirements

2 years of Experience).

1 year of Experience).

1 year of Experience).