AFTERSALES CUSTOMER SERVICE ASSISTANT

About the role

Eurotech Wheel Distribution Sdn Bhd is seeking a talented Aftersales Customer Service Assistant to join our team in Jitra, Kedah. This is a full-time position that will play a crucial role in providing exceptional customer service and support to our valued clients.

What you'll be doing

• Responding to customer / dealer's inquiries and addressing their concerns in a timely and professional manner
• Handling customer / dealer's complaints and working to resolve issues efficiently
• Providing accurate information about our products and services
• Maintaining detailed records and documentation of customer interactions
• Collaborating with other departments to ensure seamless customer experiences
• Continuously looking for ways to improve customer satisfaction and streamline processes
• Warranty claims processing and ensure all warranty claims case close within targeting period
• Prepare and filing related customer service reports, support any event or works related to after sales needs

What we're looking for

About us

Eurotech Wheel Distribution Sdn Bhd is a leading provider of high-quality automotive wheels and accessories in the region. With over 20 years of industry experience, we are committed to delivering exceptional products and services to our customers. Our team is passionate about innovation, sustainability, and exceeding customer expectations.

If you're excited about this opportunity and believe you have the skills and experience to be a successful Aftersales Customer Service Assistant , we encourage you to apply now.

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