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Customer Service (Mandarin Speaker | Fresh Grads Ci01)

Customer Service (Mandarin Speaker | Fresh Grads Ci01)

Agensi Pekerjaan Career International FOS Sdn BhdCheras, WP Kuala Lumpur, Malaysia
12 days ago
Job description

Requirements

  • SPM or above education
  • Fresh graduates are welcome to apply
  • With at least 1 year working experience in customer service field
  • Proficient in Mandarin and basic English and Bahasa Malaysia communication skills
  • Must possess customer-centric commitment
  • Ability to maintain composure in a multitasking, high energy environment
  • Detail-oriented
  • Preferably with strong computer navigation skills
  • Familiarity with Google Suite
  • Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
  • Location : Sunway Visio Tower
  • Working hour : 24 / 7 (rotational shift) | 5 days' work per week

Responsibilities

  • Assist customer issues via chat with excellent quality customer service.
  • Coordinate between customers / vendors / riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.
  • Listen attentively to customer needs / concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Perform proactive follow up with other support team members to ensure efficient resolution to customer requests.
  • Develop excellent product knowledge to enhance customers’ experience and support.
  • Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.
  • Handle complaints and provide appropriate solutions and alternatives within the allocated time.
  • Grow as part of Live Operations in line with our client values and COE principles.
  • Work on personal and team goals as part of a dynamic team in a fast-paced environment.

    • Benefits

  • EPF / SOCSO
  • Annual Leave
  • Medical Leave
  • Overtime pay
  • Allowance provided
  • Training provided
  • Shift allowance
  • Work from home policy - Employees are able to work from home after passed 3 months of probation with no attitude issue and good performance.
  • Double pay for public holidays for 24 / 7 rotation shift positions.

    • Additional Benefits

  • Training Provided
  • Allowance Provided
  • 5 Working Days
  • Near to Public Transport
  • Overtime Pay
  • Shift Allowance

    • Skills

    Fluency in Mandarin Customer Service Communication Skills Problem-Solving Skills

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    Customer Service Mandarin Speaker • Cheras, WP Kuala Lumpur, Malaysia