Requirements
- SPM or above education
- Fresh graduates are welcome to apply
- With at least 1 year working experience in customer service field
- Proficient in Mandarin and basic English and Bahasa Malaysia communication skills
- Must possess customer-centric commitment
- Ability to maintain composure in a multitasking, high energy environment
- Detail-oriented
- Preferably with strong computer navigation skills
- Familiarity with Google Suite
- Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
- Location : Sunway Visio Tower
- Working hour : 24 / 7 (rotational shift) | 5 days' work per week
Responsibilities
Assist customer issues via chat with excellent quality customer service.Coordinate between customers / vendors / riders and other teams to identify and troubleshoot daily operational issues swiftly and effectively.Listen attentively to customer needs / concerns and demonstrate empathy while maximizing opportunity to build rapport with the customerPerform proactive follow up with other support team members to ensure efficient resolution to customer requests.Develop excellent product knowledge to enhance customers’ experience and support.Adhere to the quality process set to ensure that we are providing accurate and timely service to the customers.Handle complaints and provide appropriate solutions and alternatives within the allocated time.Grow as part of Live Operations in line with our client values and COE principles.Work on personal and team goals as part of a dynamic team in a fast-paced environment.Benefits
EPF / SOCSOAnnual LeaveMedical LeaveOvertime payAllowance providedTraining providedShift allowanceWork from home policy - Employees are able to work from home after passed 3 months of probation with no attitude issue and good performance.Double pay for public holidays for 24 / 7 rotation shift positions.Additional Benefits
Training ProvidedAllowance Provided5 Working DaysNear to Public TransportOvertime PayShift AllowanceSkills
Fluency in Mandarin Customer Service Communication Skills Problem-Solving Skills
Important Information
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