Customer Experience Specialist - Chinese Speaking (Remote in Malaysia)

Customer Experience Specialist - Chinese Speaking (Remote in Malaysia)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Why qlub?

Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, Qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier! We help restaurants focus on what they do best : providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world. With a total fundraised of $72M from top-tier global investors and partnerships with thousands of eateries worldwide, Qlub is leading the charge in digital payment transformation for the F&B industry. This is more than a job – it’s a mission to transform how restaurants and guests interact, and we’re building high‑performing, diverse teams to power that growth.

The Role

We’re seeking a dynamic and experienced Customer Experience Specialist to join our fast‑growing team across Asia. You will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.

What You’ll Be Driving

• Responding to customer queries in a timely manner, via phone, email or chat.
• Identifying and troubleshooting issues that customers may encounter while using the service.
• Capturing, organising and reporting any product issues or useful discussions brought up by customers to the internal team.
• Working closely with the Operations team to follow up with customers to ensure technical issues are resolved.
• Supporting management with important strategic insights and recommendations based on on‑ground feedback, reports & industry trends.

What You Bring

What We Offer

Sounds like you? Are you excited by this opportunity? If so, Apply now.

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