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Customer Service Specialist
Dimerco Express (M) Sdn BhdPetaling Jaya, Selangor, Malaysia13 hours ago
Job descriptionKnowledge in forwarding industry Minimum 3 - 4 years working experience in related field (forwarding / transportation / freight industry) Minimum SPM / STPM / Diploma / Advance / Higher / Graduate in Diploma in Logistic / Transportation or equivalent Have good and positive attitude, detail-orientated, organized and able to prioritize tasks Good interpersonal and communication skills Able to work independently and in team & able to work under pressure in a fast moving environment Proficiency in Microsoft Office Able to read, write and converse in English and Malay language
JOB PURPOSE
To improve service level, attempt to build stronger relationship with the customers and provide higher customer satisfaction at all levels.
JOB DESCRIPTIONS
- To handle costing and billing for shipments
- Prepare e-payments and / or yellow vouchers for payments to the shipping liners / co-loaders for D / O collection
- Update customers on the status to their shipments via email
- Resolve customers' queries by determining the cause of the problem and providing the best solution to solve the issue
- Coordinating with Operations and Sales to meet customers' needs
- Responsible to service and building repo with existing customer assigned by Management and further develop new trade lane
- Update shipment milestones in Value+
- Billing, costing and document sorting before send to the customers
- Filing of documents into the cloud
- MNC accounts
JOB REQUIREMENTS
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Customer Service • Petaling Jaya, Selangor, Malaysia