Account Receivable Specialist (Mandarin Speaker)

Account Receivable Specialist (Mandarin Speaker)

Company : Baxter International Inc.

Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

The Accounts Receivable Specialist is responsible for maintaining their portfolio of customers and reducing the aging of open accounts receivable (AR) by maximizing cash collections and reducing disputes. The role focuses on identifying, resolving, and collecting past‑due invoices, reconciling accounts, resolving disputes, and providing excellent internal and external customer service.

Essential Duties and Responsibilities

• Complete daily collection activities as prioritized by debt collection software.
• Contact delinquent customers for resolution and payment, and record all activities in the collection system.
• Understand customer profiles and their related sensitivities.
• Develop a strong working knowledge of the customer base and company organizational structure for effective issue resolution.
• Communicate account delinquency information to the Accounts Receivable Team Leader and respective sales personnel, following standard collections and escalation processes.
• Resolve unidentified payments and other payment‑related issues assigned by the Global Cash Application Team.
• Resolve A / R related disputes within predefined time frames, following the agreed timeline and resolution matrix.
• Review dispute documentation provided by cash application or the customer, and assign the dispute to the appropriate internal owner.
• Enter notes into Get Paid and provide sufficient information and supporting documentation to the owner.
• Contact customers regarding unidentified disputes, secure additional documentation as needed, and assign those to proper owners.
• Contact internal owners to resolve disputes not being resolved on a timely basis.
• Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research and obtain additional information.
• Follow up on and collect disputes deemed invalid by internal functional teams.
• Identify repetitive issues and communicate them to proper owners for root‑cause analysis and cure.
• Support training and process improvement efforts.
• Stay up to date with accounts‑receivable best practices and technology improvements.
• Achieve past‑due percentage and cash‑target related goals.

Qualifications

Education and / or Experience

Equal Employment Opportunity

Baxter is an equal‑opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability / handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us with the nature of your request and your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees, recruiters, or other agents to steal personal and / or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice .

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Accounting / Auditing and Finance

Industries

Medical Equipment Manufacturing, Pharmaceutical Manufacturing, and Hospitals and Health Care

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