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Customer Service Representative
Heilind Asia PacificSeberang Perai, Penang, Malaysia9 hours ago
Job descriptionDiploma holder or above, preferably in Electronics, Electrical or Mechanical Engineering At least 4 years of sales experience, preferably in interconnect components (Connectors / Switches / Relay etc.) Good command of Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Good time management and multi-tasking skills Team player and able to communicate with all levels / departments Positive attitude, detail-minded, service oriented and willing to learn Customer Service Wholesale Appliances, Electrical, and Electronics
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Responsibilities
- Responsible for data entry of customer order and inform customer on the confirmation date of delivery
- Compile various reports as required
- Follow up with sample orders
- Monitor customer payment status
- Update customer portals with expedites and order acknowledges outside of our system
- Review and release credit hold report in CRM system and communicate with credit team
- Create proforma and commercial invoices for customers as requested
- Coordination with freight carriers for any shipment issues
Requirements
Seniority level
Associate
Employment type
Full-time
Job function
Industries
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Customer Service Representative • Seberang Perai, Penang, Malaysia