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Executive, Cash Management Platform Client Servicing

Executive, Cash Management Platform Client Servicing

Hong Leong BankKuala Lumpur, Malaysia
17 days ago
Job description

Responsibilities

and Accountabilities :

Functional (job responsibilities)

  • Ensures strict adherence to Hong Leong Bank Berhad's (HLBB) established policies, service standards, and performance measures.
  • Handles confidential and sensitive customer data with judicious care, ensuring strict adherence to all applicable data protection regulations andpliance standards.
  • Engages with Business Online Banking Corporate customers via email, and when necessary, through calls or Google Meet, toprehensively understand inquiries, concerns, and requests pertaining to the Business Online Banking platform, thereby enabling the provision of tailored responses.
  • Providesprehensive guides, support, and solutions concerning Cash Management products to Business Online Banking Corporate customers, as well as to branches, business centers, and other relevant departments.
  • Exercises strong decision-making skills in the review, evaluation, and processing of service request forms, with a focus on identifying iplete or high-risk submissions to ensure proper resolution and escalation protocols are followed.
  • Supports organizational transformation initiatives and contributes to maintaining high-quality service delivery by meticulously addressing all customer email inquiries and service requests within stipulated Service Level Agreements (SLAs).

Jobholder Requirements

  • Malaysian citizen.

    • Education / Qualification

  • Diploma / Degree in any discipline.

    • Experience / Requirements

  • Two years and above experience providing customer support through email, social media, and live chat.
  • Native proficiency in BM and English.
  • Working proficiency with Microsoft Office applications.

    • What's next?

  • Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.

    • HLB Careers link :

    About Hong Leong Bank

    We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providingprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

    We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

    Realise your full potential at Hong Leong Bank by applying now. Job ID JR0000021137

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    Executive Cash Management • Kuala Lumpur, Malaysia