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Assistant Customer Service Manager
Tap Growth aiKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job description2-4 years of customer service experience with leadership exposure Strong problem-solving and conflict resolution skills Excellent verbal and written communication abilities Experience with CRM systems and customer service tools Ability to work under pressure and manage multiple priorities Bachelor's degree preferred but not mandatory
Overview
Tap Growth ai Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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We are hiring for the position of Assistant Customer Service Manager at Tap Growth ai in Kuala Lumpur, Malaysia. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for resolving customer issues while supporting team development and operational excellence.
Location
Kuala Lumpur, Malaysia
Work Mode
Work From Office
Role
Assistant Customer Service Manager
What You'll Do
- Assist in managing daily customer service operations and team performance
- Handle escalated customer complaints and complex service issues
- Support training and development of customer service representatives
- Monitor service metrics and prepare performance reports
- Implement process improvements to enhance customer satisfaction
- Collaborate with other departments to resolve customer concerns
What We're Looking For
Ready to make an impact? Apply now and let's grow together!
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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia