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Associate, Merchant Sales
Finexus International Sdn BhdMY30+ days ago
Job descriptionProactively establish and maintain effective working team relationships with all support departments. (Marketing, BPO, Account & Client Support) Monitor settlement reports of merchant transaction sales for potential risks, including fraud detection and prevention. Providing ongoing assistance to existing TPA, MRA and merchants, addressing questions, concerns, and technical issues promptly. Raise MSRF (merchant service request form) if have any change in MRA & merchants information. Raise Change Request Document (CRD) if have any additional request, changes, or updates of payment devices & systems Follow up on ongoing system fixes progress Bachelor’s Degree in Business Management / Marketing or relevant. Minimum 1-3 years’ experience in Merchant Acquiring in similar roles. Ability to represent the business in a professional manner towards merchants. Ability to propose, negotiate and close deals in attracting new merchants or expanding existing relationships Ability to manage a team and coordinate with colleagues to achieve team success Keeps abreast of all the recent developments in the Acquiring business across the Malaysia. Highly developed marketing & organizational skills with a customer-friendly attitude. Relevant Working Industry : Financial Services Sector, Information Technology Sector, etc.
Merchant Requirements
- Presenting the Merchant Onboarding Process (On-boarded under MRA) to MRA and Direct merchants
- Provide consultation and introducing the benefits company’s payment products & services to understand merchant needs and offered tailored payment solutions to meet their specific requirements.
- Provide guidance & support to MRA and direct merchants through onboarding process
- Provide training on product features and demonstrate the usage of Kayaaku POS Apps & Kayaaku Biz Portal.
Administration & Account Management
Job Requirements :
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Sales Associate • MY